Unisex Saved by Grace Hoodie

At Awaiting Eden, we want you to love your purchase. If you are not completely satisfied, we’re here to help.

Returns

• Returns are accepted within 14 days of receiving your order.

• Items must be unused, unworn, unwashed, and in original condition with tags attached.

• Customers are responsible for return shipping costs unless the item arrived damaged or incorrect.

Exchanges

• Exchanges can be made for a different size, color, or product (based on availability).

• If the desired item is unavailable, a refund will be issued.

Non-Returnable Items

• Sale or clearance items

Refunds

• Once your return is received and inspected, we will notify you.

• Approved refunds will be processed to your original method of payment within 5–10 business days.

• Shipping costs are non-refundable.

Damaged or Incorrect Orders

If you receive a defective or wrong item, please contact us within 7 days of delivery with your order number and photos. We’ll make it right at no extra cost.

How to Start a Return

To initiate a return or exchange, email us at awaitingedencanada@gmail.com with your order number and details.

​At Awaiting Eden, we want your order to arrive safely and on time. Below are the details of our shipping process:

Free Shipping & Local Pickup

• Orders within Canada qualify for free shipping on orders over $150.

• For local pickup, we can provide a coupon for free pickup—just contact us to arrange.

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Processing Time

• Orders are processed within 1–3 business days.

• Once your order ships, you will receive a confirmation email with tracking information.

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Shipping Methods & Rates

• We ship across Canada and the United States.

• Flat-rate shipping within Canada: $10

• Flat-rate shipping to the U.S.: $20

• Free shipping may also be offered during select promotions or for qualifying minimum order amounts.

• Customers are responsible for any customs or border fees.

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Packaging

• All items are carefully packaged to ensure they arrive in excellent condition.

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Delivery Times

• Canada (standard): 5–7 business days after processing

• United States: 7–21 business days, depending on destination and customs.

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Delays

• While we strive to meet estimated delivery times, delays may occur due to holidays, carrier issues, or customs processing.